Order and Delivery Terms
Payments can be made by pay pal, you do not have to have an account with PayPal but can sign in as guest and use your preferred payment method.
If you prefer I can make an eBay listing for you which will give you the shipping costs if you are an International buyer. Please get in touch if you require this.
I also sell my paintings on different sites so in the circumstance that your painting has just been sold elsewhere I will refund you immediately. You are welcome to check with me before making a payment to see if a painting is still available....I will give priority to the first person that purchases.
When purchasing a painting please include your email address, contact telephone number and your postal address.
I will confirm your order and payment and as soon as funds have cleared I will contact you to advise you when your painting will be sent, as a signature will be required. All Paintings will be securely wrapped and usually sent within 2 days of cleared funds. If however I need longer to post out your painting to you I will immediately let you know.....I will forward your tracking information as soon as your painting has been sent.
Postage, Packing and Insurance are included in all of my prices for Paintings within the UK. They will have tracking and will need to be signed for.
For all other destinations please enquire as costs will vary depending on weight and value.
If you prefer I can make an eBay listing for you which will give you the shipping costs if you are an International buyer. Please get in touch if you require this.
I also sell my paintings on different sites so in the circumstance that your painting has just been sold elsewhere I will refund you immediately. You are welcome to check with me before making a payment to see if a painting is still available....I will give priority to the first person that purchases.
When purchasing a painting please include your email address, contact telephone number and your postal address.
I will confirm your order and payment and as soon as funds have cleared I will contact you to advise you when your painting will be sent, as a signature will be required. All Paintings will be securely wrapped and usually sent within 2 days of cleared funds. If however I need longer to post out your painting to you I will immediately let you know.....I will forward your tracking information as soon as your painting has been sent.
Postage, Packing and Insurance are included in all of my prices for Paintings within the UK. They will have tracking and will need to be signed for.
For all other destinations please enquire as costs will vary depending on weight and value.
RETURNS
I hope that you will be delighted with your purchase as I work to high standards and as yet have not had any paintings returned to me but I guarantee that if for any reason you are not 100% happy with your painting or have changed your mind you may return it for a full refund (less postage)
I ask that you return it in perfect condition and in suitable packaging for protection (original packaging where possible please) Please advise me if you wish to return your purchase before posting so that I can arrange to be in to sign for it. Upon receipt of your purchase I will give you a full refund of the purchase price. Please also return by a service with tracking, full insurance value and a 'signed' for delivery.
DAMAGES IN TRANSIT
If upon receipt your painting is damaged please inform me immediately. You will be fully refunded and I will ask you to return the damaged painting so that I can make a claim from the post office. I will pay for the cost of return postage.
COPYRIGHT
Copyright Notice: All artwork created by Carol Steptowe is protected by copyright, and the intellectual property rights remain with the artist, Carol Steptowe, even after the sale of the artwork. This includes both original pieces and any reproductions. Copyright of images and text remains the property of Carol Steptowe. Please also be aware that I retain the right to reproduce all my artwork in digital or physical form even if a painting has been sold unless by prior agreement.
The purchase of artwork does not grant the buyer the right to reproduce, distribute, or otherwise use the artwork for commercial purposes without prior written consent from the artist.
Thank you for respecting the rights of the artist and supporting original creativity.
I hope that you will be delighted with your purchase as I work to high standards and as yet have not had any paintings returned to me but I guarantee that if for any reason you are not 100% happy with your painting or have changed your mind you may return it for a full refund (less postage)
I ask that you return it in perfect condition and in suitable packaging for protection (original packaging where possible please) Please advise me if you wish to return your purchase before posting so that I can arrange to be in to sign for it. Upon receipt of your purchase I will give you a full refund of the purchase price. Please also return by a service with tracking, full insurance value and a 'signed' for delivery.
DAMAGES IN TRANSIT
If upon receipt your painting is damaged please inform me immediately. You will be fully refunded and I will ask you to return the damaged painting so that I can make a claim from the post office. I will pay for the cost of return postage.
COPYRIGHT
Copyright Notice: All artwork created by Carol Steptowe is protected by copyright, and the intellectual property rights remain with the artist, Carol Steptowe, even after the sale of the artwork. This includes both original pieces and any reproductions. Copyright of images and text remains the property of Carol Steptowe. Please also be aware that I retain the right to reproduce all my artwork in digital or physical form even if a painting has been sold unless by prior agreement.
The purchase of artwork does not grant the buyer the right to reproduce, distribute, or otherwise use the artwork for commercial purposes without prior written consent from the artist.
Thank you for respecting the rights of the artist and supporting original creativity.